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Billing Support

Help with every invoice.

Get help with payments, subscriptions, and account billing — straight from the team that built the platform.

Email billing Call support
Quick Help

How can we help you?

Payment issues

Payment & transactions

Problems with payment processing, failed transactions, or payment methods.

  • · Payment declined errors
  • · Refund requests
  • · Payment method updates
  • · Transaction history
Subscription

Plan management

Help with plan changes, upgrades, downgrades, and subscription settings.

  • · Plan upgrades/downgrades
  • · Subscription cancellation
  • · Billing cycle changes
  • · Add‑on services
Account

Account questions

General billing inquiries and account‑related questions.

  • · Invoice requests
  • · Tax information
  • · Account credits
  • · Billing disputes
Common Issues

Fixes, in order.

01

Payment was declined

Verify your card details, check for sufficient funds, ensure international transactions are supported, and contact your bank to authorize.

02

Need to change your plan

Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle. Cancellations continue until the end of your billing period.

03

Invoices & tax documents

Find every invoice and GST tax document in your account billing settings — or ask our billing team to resend a historical invoice by email.

FAQ

Frequently
asked questions.

We accept all major credit cards, PayPal, and bank transfers for enterprise customers.
Response times vary by plan: Launch (24–48 hours), Growth (4–8 hours), Scale (1–4 hours).
Contact

Reach the right desk.

Getting Started

Need help picking a plan?

Our support team can help you pick the right plan and get started quickly.

Contact sales View documentation